Orvis Customer Service!

[Rockyraccoon]

Well, I've said it before and I'll say it again......Orvis Rocks.

September 27th, Broke 9' 8wt Zero Gravity on a furious hookset against a 3lb spotted bass. It was a massive stress fracture on the second section......yet I landed the fish. This is my buddy and fellow guide, Mark Scarborough, holding my rod breaking spot.


Actually, I probably weakened it a few weeks back after a collision with a tungsten muddler.

Anyway, due to work schedule, I didn't even get to mail the rod off until October 3rd. The best deal I got from UPS was for $15 dollars and a delivery of Monday the 8th.

I got home this evening and find a brand new Zero G waiting on me.

That's not only fast, it's bust your ass on Abrams fast! Five days total from the time they received the rod to the time it (or a brand spanking new one) was back in my hands. B Y A A F

[Petey]

Earlier this year (February) I pulled a Bill Dance and shoved my Zero G in the fan blades of a fan turned to "ON" position and lost a good bit of the top.

After much procrastination I finally got the rod in the hands of our good friends at Orvis in Sevierville. They sent it back to Orvis for me and provided them with my address. This was done so at the beginning of last week. I came home Tuesday afternoon and found a 3 foot long triangular box on my front door step. I opened the box and found a ZG Helios 9' 4pc 5wt mid-flex to replace the zero-g that had been sent back. Absolutely outstanding! I was extremely happy to say the least.

I have sent rods back to Sage and Scott, both fine rod makers and have never had the turn around that I got with this. (Heck it was months on my Scotts) I have also sent an Orvis Tridet 2wt back for repair, and while it took a tad longer, it was still accomplished in fine fashion.

Have to give cudos to Orvis and their ability to respond to matters such as these. Hard to match....

Petey

[Dave C]

Boyz now thats fast! ;D